Important Customer Information

Terms & Conditions

Please read these Terms carefully before using the Web Site.

By using the Web Site, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Web Site.

Purchasing Terms
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please refer to the Delivery Information page.

Your contract for purchases made through www.ldogcollarboutique.co.uk is with and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.dogcollarboutique.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfill the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and The Bark Book Ltd until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.

When delivering outside of the UK, Dog Collar Boutique can accept no liability for any customs delays or travel disruptions which may result in a delay of delivery, or the order being returned to sender as this at the discretion of the customs process in the country of delivery. Dog Collar Boutique will always keep you up to date with any delays or issues.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.

Terms of Use
The website, found under the URLs www.dogcollarboutique.co.uk, is provided by Webador References to “we”, “us” and “our” shall be deemed to be references to The Bark Book Ltd. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following Terms and Conditions. Online customers should also refer to the Terms of Purchase. Dog Collar Boutique. may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.dogcollarboutique.co.uk  website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.lordsandlabradors.co.uk or any materials or content in www.lordsandlabradors.co.uk or the structure, overall style and program code of www.ldogcollarboutique.co.uk without our consent. If you wish to make a request for consent, please contact us.

Information Collected by Us
If you have registered with us, or ordered items from us, we will have your name, email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs and other technologies automatically collect certain information (see below) to help us administer, protect and improve our services; analyse usage and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information We Collect Automatically
Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser or device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookie Policy.

Privacy Policy

This Privacy Notice is a source of information that explains how we, Dog Collar Boutique, as a data controller processes your personal data using this website or other means, including any data you may provide through this website when you purchase a product or otherwise interact with us.

Processing is a broad term and includes (amongst other things) collecting, recording, storing, amending, reviewing, using and deleting personal data. Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The data controller decides how your personal data is processed and for what purpose. The processing of personal data is governed by the General Data Protection Regulation (GDPR).

This website is not intended for children and we do not knowingly collect data relating to children.

Returns Policy
Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. In this case, fill in the returns form included in your order and pop the item back to us and we will endeavour to process the refund or exchange as soon possible. We will refund the cost of the items returned, but not the postage charges. 

We accept returns at any time within 28 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem.

When you return your damaged items, again use the enclosed returns form and please contact us regarding the fault so we can book a collection of the faulty goods on your behalf. Once we receive them back, we will examine the returned goods and process the refund or exchange.

Made-to-measure, personalised and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to either send out a brand new item or offer a full refund. 

If the product returned is not in fully resaleable condition or the packaging is
damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. 

All refunds will be processed using the same method of payment you used to place your order.    

All exchanges will be re dispatched with free delivery. 

Seconds and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards.